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Unsolicited but Greatly Appreciated Testimonial Mike Anderson, MD, FAAP
EncounterPRO Pediatric EMR Workflow System



Pediatric EMR Chart in 37 Seconds
Pediatric EMR

Sitemap

 

 

EncounterPRO Management Team

Greg Vacca, Chuck Webster, MD, Beth Copenhaver, Frank Martin, Kathleen St. John, Mark Copenhaver

And Numerous National Awards and Technical Certifications

 

OUR MANAGEMENT
TEAM RESUME

EncounterPRO Healthcare Resources, MD, JD, MDiv, MSIE, MSIS, BSEE, CFP, CLU, MSCE, BS, BA

Objective:

To dramatically improve pediatric and primary care practice profitability, patient satisfaction, and clinical performance through use of EMR/EHR, workflow management, and business process management systems technology.

Experience:

Over 100 years combined experience creating and managing innovative information technology solutions for banking, insurance, and medical industries.

Accomplishments:

Many.

Education:

University of Chicago; Yale University; University of California, Irvine; University of Virginia; San Francisco Theological Seminary; Vanderbilt University; University of Illinois, Urbana-Champaign; University of Pittsburgh; Illinois College.

 

GREG D. VACCA, CEO & PRESIDENT

Until 2006 Mr. Vacca was the president of Vacca Insurance Services, a marketing consulting firm for financial institutions and insurance companies. In 2004 he founded the CoreLINK Group, a national marketing organization with a proprietary technological platform for the sale of investment and insurance products for financial institutions. From 1994 through 2003, Mr. Vacca was Senior Vice President/National Insurance and Business Banking Manager for Cal Fed Investments, a wholly-owned subsidiary of Cal Fed Bank, which was acquired by CitiBank. A hospital chaplain in both civilian and military life (Desert Storm veteran), Mr. Vacca developed expertise in long-term health care. He is a graduate of University of California-Irvine with a Bachelor's degree in Biological Sciences. He received the Master of Divinity degree from the San Francisco Theological Seminary. He is presently a member of the Institutional Biosafety Committee of the University of California-Irvine.

FRANK MARTIN, CHIEF OPERATING OFFICER

Mr. Martin graduated from Illinois College in Jacksonville, Illinois. In his career, he has sold plastic raw materials for B.F. Goodrich Chemical Co., disposable surgical drapes for Johnson & Johnson, orthopedic implants for Stryker Corp., and rehabilitation electronics for Medtronic. He has been involved in medical sales, sales and marketing management, and operations management. Mr. Martin has had articles published in Sales and Marketing Management magazine, Sales and Marketing Executive Report, and The Edward Lowe Foundation Newsletter. He was also chosen by the Atlanta Business Chronicle to be part of the panel in their "Closing the Deal" roundtable discussion. His focus has been on creating and maintaining the operational systems necessary to support profitable customer relationships.

MARK S. COPENHAVER, CHIEF TECHNOLOGY OFFICER

Mr. Copenhaver holds degrees in computer science, electrical engineering and mathematics from Vanderbilt University. He is a Microsoft® Certified Systems Engineer and former member of both the Active X for Health Care Committee for MS-HUG and the HL7-SIGOBT committee. Mr. Copenhaver conceived and developed the EncounterPRO EHR Workflow Management System in 1994 and first applied it to deploy the EncounterPRO Pediatric EMR Workflow System the next year. Prior to that, as a database design engineer, Mr. Copenhaver developed databases for major companies including BellSouth, Dun & Bradstreet, Lockheed, Eli Lilly, Bristol-Myers Squibb, Upjohn, SmithKlein Beecham, ICI, Abbot, Schering-Plough, Sandoz, Hoechst Roussel, and the SEMA Group.

CHARLES (CHUCK) WEBSTER, MD, MSIE, MSIS, CHIEF MEDICAL INFORMATICS OFFICER

Dr. Webster is a graduate of the University of Chicago Pritzker School of Medicine, and holds a BS in Accountancy and a MS in Industrial Engineering from the University of Illinois at Urbana-Champaign. He also has a MS in Intelligent Systems from the University of Pittsburgh where he was a Medical Informatics Fellow in the Department of Internal Medicine. After working in the management information systems department of a community hospital Dr. Webster helped found the Department of Health Management Systems at Duquesne University, designing its curriculum based on his unique combination of medical, computer, and business education and experience. Dr. Webster served on the Technical Expert Panel advising the U. S. Department of Health and Human Services on their landmark study “Assessing the Economics of EHR Adoption and Successful Implementation in Physician Small Office Settings.” You can access this study here, two of the participating practices—B (page 122) and F (page 138)—use the EncounterPRO EMR Workflow System. Dr. Webster maintains a extensive blog and set of resources devoted to EMR workflow systems, EHR workflow management systems, clinical groupware, business process management, human factors (ergonomics and usability), and kickbiking at www.chuckwebster.com.

KATHLEEN J. ST. JOHN, JD, GENERAL COUNSEL

Kathleen St. John holds a BA from Yale College, cum laude, and a J.D. from the University of Virginia School of Law. She was a member of the Law Review and Order of the Coif. Following her formal education, Mrs. St. John served as a clerk to the Hon. Robert M. Hill, United States Court of Appeals for the Fifth Circuit and as an attorney with the Dallas office of the international law firm Akin, Gump, Strauss, Hauer & Feld. Mrs. St. John is licensed to practice law in Texas, Georgia and the District of Columbia.

BETH PATE COPENHAVER, DEAN, ENCOUNTERPRO UNIVERSITY

Ms. Copenhaver has been helping people understand and use software applications efficiently for more than 20 years. She wears several hats at EHRI: technical writer, instructor, instructional designer, and learning management designer. Ms. Copenhaver currently develops and directs EncounterPRO University's online courses. Prior to joining EHRI she worked for such companies as Lanier Voice Products, Dun & Bradstreet Software, Clarus Corporation, and Security First Technologies (S1). Ms. Copenhaver graduated from the University of Georgia with a degree in Journalism and has completed graduate work in Instructional Technology.

 

Go home while the sun still shines, with the
EncounterPRO Pediatric EMR Workflow System.

Artwork Courtesy of A Child's Night Out

 

Pediatric EMR Demo

 
TESTIMONIALS

"Waiting times have been dramatically reduced every step of the way—not just the waiting room time. Parents are happier because going to the doctor no longer takes two hours out of their already overcrowded schedule. I can see more kids per hour with an actual increase in preventive services like screenings and vaccines—thus improving healthcare and increasing revenue at the same time." Jeffrey D. Cooper MD Pediatrician EncounterPRO User Since 1995 (and HIMSS Davies Award Winner)

"It has allowed our physicians to increase the number of patients they see in a day...And it has given the physicians that were already high-volume the opportunity to spend a little more time with their patients and be more personable." Dee McGee, Pediatric Practice Manager EncounterPRO User Since 1995
"It's really helped my lifestyle. I'm working three and a half days a week, I used to work seven days a week. So it's really made life much easier, and the staff love it!" Armand Gonzalzles MD Pediatrician EncounterPRO User Since 1999 (and HIMSS Davies Award Winner)
"The payroll savings and increase in collections repaid our total investment in 18 months." Allen R. Carter Jr., Business Manager, Family Medicine EncounterPRO User Since 2000
"We have seen incredible results as to the increase in patient volume we can handle." Patricia Hernandez, Clinic Administrator, OB/GYN Practice EncounterPRO User Since 2000
"At a time when physicians are being squeezed by cost constraints of record proportions while trying to continue to provide quality care, it is absolutely imperative that you look for a system that delivers security, cost efficiencies, and unparalleled quality of care in a new way—EncounterPro is that system." John Ivan Sutter MD Pediatrician EncounterPRO User Since 2000
"One Monday in the winter we had only two of our five doctors in the office. Then my partner was stuck at the hospital and I was left by myself. At the end of a long day I had seen 79 patients! I wasn’t even frazzled." Karen Kamachi MD Pediatrician, EncounterPRO User Since 2000
"My office went live 2 days ago and it's unbelievable! For the first time in my nearly 15 years in pediatric practice I left my office with all my charts and notations completed for the day...Thank you so much for giving me a life again!" Angela D. Hunt MD Pediatrician EncounterPRO User Since 2001
"The EMR user interface is akin to the touch screen-oriented systems in restaurants: one screen at a time, with only the most relevant data displayed and options presented (although, of course, a user can always jump out of a particular screen sequence to accomplish an arbitrary task), and the sequences can be tweaked through the workflow management to make such occurrences infrequent...The workflow plans are tailored for each type of patient seen in the office (obstetrics, gynecologic, annual exams, family practice) assuring that key elements of the present illness, history and physical are addressed and documented. Work plans contain required laboratory tests for specific conditions, assuring that key tests are not forgotten." Jeffrey Harris MD Obstetrics Gynecology and Family Practice EncounterPRO User Since 2003 (and HIMSS Davies Award Winner)
 
Quote of the Day:  
Recent Blog Post: ACM, Clinical Groupware, and Routine vs. Non-Routine Workflow in Pediatric Practice
EncounterPRO EMR Customer in the Spotlight: Cooper Pediatrics (Winner of the HIMSS Davies Award)
 
Screenshots

 

EncounterPRO Pediatric EMR WORKFLOW SYSTEM SITEMAP

Home

THE HIGH-USABILITY ENCOUNTERPRO PEDIATRIC EMR WORKFLOW SYSTEM
WHAT KIND OF EMR WOULD A PEDIATRICIAN, JET PILOT, AND COMPUTER SCIENTIST DESIGN?
HOW TO CHART A PEDIATRIC ENCOUNTER IN 37 SECONDS (VIDEO)
INTEGRATED OR BEST-OF-BREED EMR/PMS APPROACHES
HIE / INTERFACES: LABS, REGISTRIES, DEVICES, PMSs
DIRECT INTERFACE TO SURESCRIPTS ELECTRONIC PRESCRIBING NETWORK
FAMILY MEDICINE, OB/GYN, AND OTHER SPECIALTIES
EncounterPRO PEDIATRIC EMR ROLLOUT & GO-LIVE SYSTEM ("LIVE IN FIVE!")
WHY TRADITIONAL EMRS ARE INADEQUATE AND A FUNDAMENTALLY NEW DESIGN IS REQUIRED
"WHY DO YOUR SCREENS LOOK SO DIFFERENT?"
USABLE WORKFLOW: NATURAL, CONSISTENT, RELEVANT, SUPPORTIVE, AND FLEXIBLE
MORE NATIONAL AWARDS THAN ANY OTHER PEDIATRIC EMR
OUR MANAGEMENT TEAM (And a Short Editorial)

Pediatric EMR

PEDIATRIC-SPECIFIC FEATURES OF THE ENCOUNTERPRO EMR WORKFLOW SYSTEM
TOP TEN REASONS PEDIATRICIANS CHOOSE ENCOUNTERPRO
PEDIATRIC-SPECIFIC FEATURES

Other Specialties

IDEAL FOR ANY HIGH-VOLUME, LOW-MARGIN AMBULATORY MEDICAL SPECIALTY
ENCOUNTERPRO FAMILY MEDICINE EMR WORKFLOW SYSTEM
ENCOUNTERPRO OBSTETRICS & GYNECOLOGY EMR WORKFLOW SYSTEM
ENCOUNTERPRO "YOUR SPECIALTY" EMR WORKFLOW SYSTEM

Usability

PEDIATRIC EMR USABILITY
TRADITIONAL EMRS VERSUS EMR WORKFLOW SYSTEMS
THE PRINCIPLE OF NATURAL WORKFLOW
THE PRINCIPLE OF CONSISTENT WORKFLOW
THE PRINCIPLE OF RELEVANT WORKFLOW
THE PRINCIPLE OF SUPPORTIVE WORKFLOW
THE PRINCIPLE OF FLEXIBLE WORKFLOW
THE IDEAL PEDIATRIC EMR (WORKFLOW SYSTEM)

Workflow

THIS IS YOUR EMR, THIS IS YOUR EMR ON WORKFLOW
EMR WORKFLOW SYSTEMS 101
CAT, DOG, TREE!
EMR WORKFLOW SYSTEM GLOSSARY

Chart in 37 Seconds

HOW TO CHART A ROUTINE ENCOUNTER IN 37 SECOND (VIDEO)
SO LET'S CHART A PATIENT

EMR / PMS

INTEGRATED OR BEST-OF-BREED PRACTICE MANAGEMENT SYSTEM
EncounterPRO PEDIATRIC EMR + ENCOUNTERPRO PM
EncounterPRO PM SCHEDULING
EncounterPRO PM BILLING
EncounterPRO PM REPORTING
EncounterPRO PEDIATRIC EMR + YOUR PRACTICE MANAGEMENT SYSTEM

Your Rollout

THE EncounterPRO ROLLOUT & GO-LIVE "SYSTEM"
AN INDUSTRIAL ENGINEERING APPROACH TO YOUR EMR ROLLOUT & GO LIVE EXPERIENCE
THE EncounterPRO PEDIATRIC EMR IS DESIGNED TO BE USABLE
THE EncounterPRO PEDIATRIC EMR IS DESIGNED TO BE LEARNABLE
ADDENDUM: EncounterPRO's INDUSTRIAL ENGINEERING FOUNDATIONS

14 National Awards

FOURTEEN NATIONAL AWARDS (PLUS BEST IN GEORGIA)
HIMSS DAVIES AWARDS (2003, 2004, 2005)
MEDICAL RECORDS INSTITUTES AWARDS (TEPR)
MICROSOFT INDUSTRY SOLUTION AWARDS
MICROSOFT HEALTH USERS GROUP AWARDS
HEALTH MANAGEMENT TECHNOLOGY PLUS BEST IN GEORGIA AWARD

Blog (Takes a moment to load.)

WHY WE BLOG ABOUT EHR WORKFLOW MANAGEMENT SYSTEMS
RECENT BLOG POSTS

E-Prescribing

WHY E-PRESCRIBING IS BETTER ON AN EMR WORKFLOW SYSTEM
WHO IS THE E-PRESCRIBING WORKFLOW ENGINE? YOU OR THE COMPUTER?
THREE CLICKS, LARGE BUTTONS...
...VERSUS NINE CLICKS, SMALL BUTTONS
WHAT KIND OF PRESCRIPTIONS CAN BE SENT ELECTRONICALLY?
WHO CAN USE E-PRESCRIBING?
HOW DOES E-PRESCRIBING WORK IN EncounterPRO?
WHERE DO THE PHARMACIES COME FROM?
HOW ARE ELECTRONIC REFILL REQUESTS HANDLED?

HIE / Interfaces

EncounterPRO HEALTH INFORMATION EXCHANGE (EPHIE)
WHAT IS EncounterPRO's CONNECT, COMMUNICATE, AND COORDINATE VISION?
ELECTRONIC LAB RESULT MANAGEMENT WORKFLOW
STATE IMMUNIZATION REGISTRY WORKFLOW
WHAT DO THE NEXT FIVE YEARS HOLD?: THE EHR NETWORK EFFECT
SuresScripts E-PRESCRIBING WORKFLOW
PRACTICE MANAGEMENT WORKFLOW
MEDICAL DEVICES

Screenshots

"WHY DO YOUR SCREENS LOOK SO DIFFERENT?"
EncounterPRO VIDEOS AND SCREENSHOTS
OFFICE VIEW, VITALS, CHIEF COMPLAINT, CURRENT MEDICATIONS, ALLERGIES,
ENCOUNTER SCREEN, PHYSICAL EXAM, ASSESSMENTS, TREATMENTS,
PRESCRIPTIONS, BILLING APPROVAL, WORKPLAN (PROCESS DEFINITION) EDITOR

Management

OUR MANAGEMENT TEAM RESUME
GREGORY D. VACCA, CEO & PRESIDENT
FRANK MARTIN, COO
MARK COPENHAVER, CTO
CHARLES WEBSTER, MD, MSIE, MSIS, CMIO
KATHLEEN ST. JOHN, JD, GENERAL COUNSEL
BETH PATE COPENHAVER, DEAN, EncounterPRO UNIVERSITY

Contact Info

 
Screenshots
 

EncounterPRO Healthcare Resources
2000 RiverEdge Parkway
Suite GL 100A
Atlanta, GA 30328
(800) 677-5653

www.encounterPRO.com
info@encounterPRO.com

EncounterPRO Healthcare Resources is a wholly owned subsidiary
of WifiMed Holdings Company, Inc. (OTCBB: WIFM)


The High-Usability EncounterPRO Pediatric EMR Workflow System Website
" Clinical Groupware for Pediatric Practice"
Under the Creative Commons Attribution 3.0 License
© 2009 EncounterPRO Healthcare Resources, Inc.

Use of EMR workflow systems, EMR groupware, clinical groupware, EHR workflow management systems, and EMR/EHR business process management frameworks and technologies will be key to transforming healthcare at the industry, organizational, and professional and personal levels. Subject to the Creative Commons Attribution 3.0 License, feel free to use content from this website and associated blog in educational curricula, industry presentations, websites, blogs, and social media.

Please attribute EncounterPRO Healthcare Resources, Inc. as the creator of this work. Please indicate the title of the Work: The High-Usability EncounterPRO Pediatric EMR Workflow System. Please include this URL for the Work: www.encounterPRO.com.

Additional Instruction

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